Kelsang Home Stay Privacy Policy

Last Updated: June 2024

At Kelsang Home Stay in Hanle, Ladakh, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We may collect the following types of information:

• Personal Identification: Name, contact details, passport/ID information for permit processing
• Booking Details: Dates of stay, room preferences, payment information
• Travel Information: Arrival/departure times, special requirements
• Website Usage: IP address, browser type, pages visited (through cookies)

2. How We Use Your Information

Your information helps us:

• Process and manage your bookings
• Provide personalized services during your stay
• Communicate important information about your reservation
• Improve our services and website experience
• Comply with legal requirements in this border area

3. Data Protection

We implement appropriate security measures including:

• Secure storage of physical and digital records
• Limited access to personal information
• Secure payment processing
• Regular system security checks

4. Data Sharing

We may share information with:

• Government authorities for permit processing (required in Hanle)
• Payment processors to complete transactions
• Service providers who assist our operations (under confidentiality agreements)

We never sell your personal information to third parties.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications

6. Cookies & Tracking

Our website uses cookies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can disable cookies in your browser settings, but this may affect website functionality.

7. Policy Updates

We may update this policy periodically. Significant changes will be communicated through our website or directly to guests when required.

8. Contact Us

For privacy-related inquiries or requests:

• Email: [email protected]
• Phone: +91 9469769642
• Address: Kelsang Home Stay, Hanle Village, Leh-Ladakh, India